Terms of Service

These Terms of Service ("Terms") govern use of the MootsFM website and members-only network operated by Alohomora Entertainment LLC, doing business as MootsFM ("MootsFM," "we," "us"). Registration requires your explicit agreement to these Terms and the Privacy Policy. The Refund & Cancellation Policy describes billing and cancellation and is incorporated into these Terms. If you do not agree, do not use the service.

MootsFM is an invitation-only membership network for independent musicians. It offers two separate features:

• Credit promotions — members earn noncash credits by completing approved promotions for other artists and use credits to request a combined native Repost + Story promotion on Instagram or TikTok.
• Paid video promotions — optional paid services in which a member creates an original promotional video using the requesting artist's official sound on Instagram Reels, TikTok or YouTube Shorts, paid directly between artists.

MootsFM provides discovery, profiles, request and offer tools, proof submission, deadline tracking, member-reported payment status, reviews, reliability scores and internal dispute tools. Members — not MootsFM — perform promotions. MootsFM is not a talent agent, booking agent, employer, advertiser or partner of members. Standalone paid Story shares and reposts are not offered.

MootsFM accepts U.S.-based artists only at launch. You must be at least 18 years old and able to enter binding contracts. Invitation-based registration requires explicit confirmation that you are at least 18 and an artist based in the United States, a valid invitation sent to your verified email address, and agreement to these Terms and the Privacy Policy. These are self-confirmations, not identity or location verification. We do not require IP-based geoblocking or your street address for eligibility. Invitations are personal and expire after 7 days. Provide accurate information, protect your login, and do not impersonate anyone, create duplicate accounts or evade restrictions. You are responsible for activity through your account except where law provides otherwise. MootsFM may require verification and may restrict accounts for suspected abuse or legal compliance.

Network access requires an active membership at $4.99 USD per month, billed through Stripe and renewed automatically each month until cancelled. There is no free trial. The membership fee pays for platform access only; it does not purchase credits, promotions or paid video services, and it does not guarantee followers, streams, reach, engagement, earnings or any promotional result. Cancellation, failed payments and refunds are governed by the Refund & Cancellation Policy.

Members enter their own follower counts (Instagram, TikTok) and subscriber counts (YouTube). MootsFM does not automatically verify or update them. These counts determine credit costs and paid-video price limits. Knowingly misreporting counts is prohibited and may result in credit reversal, listing removal or account restriction. MootsFM keeps a history of count changes to help prevent abuse.

6.1 Nature of credits. Credits are a noncash feature for use only within MootsFM. Credits have no monetary value; cannot be purchased, sold, withdrawn, redeemed for cash or exchanged outside the MootsFM credit-promotion feature; are not a wallet, stored value or account balance of money; and are not your property. Credits are not transferred between members as money. Credit promotions are not purchases.

6.2 Earning credits. You earn credits only when a promotion you performed is approved (by the requesting artist, or automatically as described below). You choose which artists you promote; reciprocal promotion is not required.

6.3 Welcome credits and bonuses. New eligible members receive a one-time grant of 5 welcome credits only after activating a paid membership, verifying their email, completing their artist profile and adding at least one Instagram or TikTok account, subject to MootsFM's eligibility and anti-abuse checks (for example, one grant per social account). A promoting member may receive a bonus credit for fully completing a collaboration. MootsFM may change bonus amounts prospectively.

6.4 Credit cost. The credit cost of a promotion depends on the promoting artist's platform-specific follower tier at the time of the request.

6.5 Reservation, approval and deadlines. - When a requesting member confirms a promotion, the required credits are reserved and cannot be used elsewhere. - A pending request or offer not accepted within 48 hours expires, and reserved credits are returned. - After acceptance, the promoting member has 72 hours to complete the Repost and Story and upload screenshot proof of each. - The requesting member has 48 hours after proof is submitted to approve or dispute it. Proof not disputed within that time is approved automatically. - Credits move to the promoting member only for approved items. Reserved credits for items that are declined, cancelled, expired or not completed are returned to the requesting member. A collaboration may close as completed, partially completed or incomplete, with credits settled per item. - If a participant loses eligibility (for example, membership ends, suspension, or a pending deletion) before a collaboration is accepted, it is cancelled and reserved credits are returned. - Admins may freeze a collaboration under review; deadlines pause and may be extended when unfrozen.

6.6 Proof. Proof must be genuine, unedited screenshots showing the live Repost and Story. Reusing or falsifying screenshots is prohibited; MootsFM checks uploaded files for reuse.

6.7 Disputes. Either participant may report a problem while submitted proof is under review. MootsFM may review evidence and approve, reject, reverse or adjust affected credits. Decisions concern platform credits only.

6.8 Membership ending. If your membership lapses or is cancelled, your available credit balance remains on your account but cannot be used to request or offer new promotions until membership is active again. Pending collaborations may be cancelled with reserved credits returned.

6.9 Proof retention. Credit-promotion proof screenshots are retained for 12 months after collaboration closure and then automatically deleted, except for unresolved disputes, legal holds or other legal preservation obligations. Necessary transaction, credit and accounting records may be retained for up to seven years or longer where legally required.

6.10 Account deletion. Unused credits are cancelled when an account is finally deleted and have no cash value.

6.11 Misuse. MootsFM may review, correct, reverse or cancel credits obtained through error, fraud, fake proof, collusive or reciprocal manipulation, misrepresented follower counts or other abuse, and may restrict accounts. MootsFM may flag unusual patterns (such as repeated pairings, missed deadlines or new-account activity) for review. MootsFM may change credit tiers and rules prospectively.

7.1 Supported services. Paid listings are limited to original promotional videos using the requesting artist's official sound on Instagram Reels, TikTok or YouTube Shorts.

7.2 Prices. Sellers set their own prices within MootsFM's maximum price for their self-reported follower or subscriber tier on that platform.

7.3 Order flow. Request → seller acceptance → video creation → screenshot proof → buyer approval or change request → direct payment → seller confirms receipt → completion. Buyers pay only after approving proof.

7.4 Direct payments; no guarantee. Payments are made directly between artists using supported PayPal or Venmo methods. MootsFM does not collect, hold, escrow, transfer or disburse these funds, takes no commission, and is not a payment processor, guarantor or collection agent. MootsFM does not guarantee that a buyer will pay or a seller will refund, does not independently verify receipt of funds, and does not compensate for nonpayment or chargebacks. Payment statuses shown in MootsFM are reported by members. Use PayPal Goods & Services or an eligible Venmo purchase payment; never Friends & Family, and do not misclassify commercial payments as personal transfers.

7.5 Payment issues. If a seller reports a payment as not received, the buyer receives one automatic 72-hour extension; a second report sends the order to admin review. Payment disputes are principally between the buyer, seller and payment provider.

7.6 Responsibilities. Sellers must deliver what the listing describes; buyers must supply lawful materials and accurate instructions.

Each member is responsible for complying with advertising, endorsement, consumer-protection and intellectual-property rules, including FTC requirements and applicable Instagram, TikTok and YouTube policies. Receiving credits or payment for a promotion may create a material connection requiring a clear and conspicuous disclosure. This applies to both credit-based Repost + Story promotions and paid video promotions; credit-based promotions are not exempt. MootsFM does not automatically insert disclosures into your content. MootsFM does not create, preapprove or routinely monitor member content. Fake followers, bots, engagement manipulation, undisclosed paid endorsements and deceptive claims are prohibited.

Members keep ownership of content they own. Requesting artists confirm they have the rights to the sound and materials they supply and grant the promoting member a limited license solely to perform the promotion. Promoting members may not use those materials beyond that scope. MootsFM retains rights to its platform, software, name, logo and mascot.

Reviews must reflect genuine transactions. MootsFM calculates reliability and participation scores from platform activity; they are informational and not endorsements.

No fraud, spam, impersonation, unauthorized access, harassment, illegal content, deceptive claims, platform manipulation or circumvention of restrictions. MootsFM may hide listings, freeze orders or collaborations, suspend or terminate accounts, and reverse credits, subject to applicable law. Suspended members may finish existing obligations but cannot start new activity.

Members can cancel through Manage Billing or by emailing hello@moots.fm. Account deletion is available in Account Settings after recent re-authentication. A deletion request blocks new activity and initiates cancellation of future renewals; final deletion waits until open orders, collaborations and disputes are resolved and Stripe confirms cancellation. Cancellation failures are retried. Personal data is removed or anonymized; necessary transaction records may be retained (see the Privacy Policy). Deletion does not automatically entitle a member to a refund.

Stripe, PayPal, Venmo, Instagram, TikTok and YouTube are independent services with their own terms. MootsFM does not control them.

To the extent permitted by law, the service is provided "as available," without guarantees of uninterrupted operation, member conduct, payments or promotional results. To the extent permitted by law, MootsFM and Alohomora Entertainment LLC are not liable for indirect, incidental, consequential or speculative losses. These limits do not exclude liability that cannot legally be excluded.

These Terms are governed by Pennsylvania law, subject to mandatory consumer protections. We will give notice of material changes and ask for renewed acceptance where required.

MootsFM — Alohomora Entertainment LLC — hello@moots.fm