Refund & Cancellation Policy

MootsFM is invitation-only for U.S.-based artists age 18 and older. Membership includes noncash Instagram and TikTok Repost + Story credit promotions, and access to optional paid original videos using the requesting artist's official sound on Instagram Reels, TikTok and YouTube Shorts. Five welcome credits are awarded only after an eligible accepted invitation, verified email, active paid membership, completed artist profile and at least one Instagram or TikTok account, subject to existing anti-abuse checks. Membership does not guarantee promotional results. Artists must comply with FTC and platform disclosure requirements for credit and paid promotions.

MootsFM membership costs $4.99 USD per month, billed through Stripe and renewed automatically until cancelled. There is no free trial.

Use Manage Billing (Stripe customer portal) in your account, or email hello@moots.fm. You do not have to delete your account to cancel.

Cancellation stops future renewals. You keep access through the end of the period you already paid for; access ends after that date.

Membership fees are generally non-refundable once a billing period begins, except where required by law or where MootsFM chooses to issue a refund. Cancelling does not refund the current or past periods. For duplicate charges or billing errors, email hello@moots.fm with your account email and charge details.

If a renewal payment fails, Stripe may retry it. Member access is paused while the payment is past due and returns once payment succeeds. If the payment is not recovered, the membership ends.

Credits are not money and are never refundable for cash. Membership fees are not reduced by credits. If your membership ends, your available credits stay on your account but cannot be used until you rejoin. Pending collaborations may be cancelled with reserved credits returned. Unused credits are cancelled if your account is deleted.

Credit promotions involve no separate money payment. Reserved credits are returned to the requesting member when a promotion is declined, cancelled, expires, or is not completed, and for any items not approved after a dispute. Credits move to the promoting member only for approved items.

Paid video payments are made directly between artists through PayPal or Venmo. MootsFM does not receive or hold those funds, takes no commission, cannot issue refunds of them, and does not guarantee payment collection or seller refunds. Resolve these with the other member and your payment provider; MootsFM's dispute tools may help with platform review. Your payment-provider and legal rights are unaffected.

A verified deletion request initiates cancellation of future renewals. Stripe cancellation must be confirmed before final account deletion; failed cancellation is retried. Final deletion may wait for open orders, collaborations or disputes. Deletion does not automatically refund past charges.

Credit-promotion proof screenshots are retained for 12 months after the collaboration closes, then automatically deleted unless an unresolved dispute, legal hold or other legal obligation requires longer preservation. Necessary transaction, credit and accounting records may be kept for up to seven years, or longer where law requires. Screenshot cleanup does not erase credit ledger or transaction history. See the Privacy Policy for details.

We will give required notice of price changes. Questions: hello@moots.fm.